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Watch Glass Replacement
CUSTOMER SERVICE STANDARD
This standard provides information on the minimum work to be undertaken for the following service procedure:
Watch Glass Replacement
1. Customer advised of detail of service procedure.
2. The watchcase is cleaned to reduce entry of foreign material when opening. It is then examined for wear, damage or corrosion, which may impair fitting of new glass or sealing of case.
3. The watchcase is opened and the movement/mechanism removed - the condition of the movement, case and seals checked.
4. Original glass and case seals (if required) procured.
5. Case components cleaned - new glass and seals fitted.
6. Movement fitted to case and adjustments made to ensure correct functioning.
7. Finishing:
- All functions checked/tested.
- Operation of watch confirmed - rate check.
- Water resistance of case checked and made good. (Water-resistant cases only)
8. Delivery:
- Watch set (time & date)
- Customer advised of detail of service and performance.
- Warranty provisions explained to customer - limited warranty on workmanship
no warranty on functioning of movement.
NB: An inspection report will be provided on any defects, which may impair the performance of the watch. The Watchmaker may elect NOT to undertake the service if work can not be completed to WCA Standards or for water-resistant watchcases, which cannot be made water-resistant. Customers may elect not to have water resistance test carried out on a watch, however the customer will be required to sign an indemnity. The customer (or his/her agent) to retain a copy.
