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Crown and Stem Replacement
CUSTOMER SERVICE STANDARD
This standard provides information on the minimum work to be undertaken for the following service procedure:
Crown and Stem Replacement
1. Customer advised of detail of service procedure and provided with an estimate of cost of service procedure.
2. The watch -case is cleaned to reduce entry of foreign material when opening and examined to ensure the crown and stem can be fitted without further repairs.
3. Original crown and stem procured, plus any other parts required to complete service procedure.
4. The service includes:
- removal of the old crown and stem
- checking the operation of the mechanism including retaining system.
- checking the condition of the case crown support (pendant) and/or any case
opening.
- case seals cleaned and examined (replaced if worn or damaged).
5. New components fitted and adjusted to ensure correct functioning including action of retaining mechanism.
6. Finishing:
- All functions checked/tested.
- Operation of watch confirmed Ð rate check.
- Water resistance of case checked and made good. (If applicable).
7. Delivery procedure:
- Watch set (time & date).
- Customer advised of detail of service and performance.
- Warranty provisions explained.
NB: Limited warranty on small repairs, (no warranty on functioning of movement) NB: An inspection report will be provided on any defects, which may impair the performance of the watch. The Watchmaker may elect NOT to undertake the service if work can not be completed to WCA Standards or for water resistant watch cases which cannot be made water resistant. Customers may elect not to have water resistance test carried out on a watch, however the customer will be required to sign an indemnity. The customer (or his/her agent) to retain a copy.
NSW Branch - Executive Committee Meeting
