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Mechanical Watch
CUSTOMER SERVICE STANDARD
This standard provides information on the minimum work to be undertaken for the following service procedure:
Mechanical Watch Service
1. The watch will be inspected
to evaluate its condition and ensure it is complete. Observations will be made
to determine:
- Points of wear
- Presence of corrosion/rust
- Any faults that may inhibit performance
2. Customer will be advised of detail of complete service procedure
3. The mechanism will be removed from the case.
4. The movement will be dismantled worn/damaged components repaired or replaced and all components cleaned prior to re-assembly.
5. The movement will be reassembled and lubricated.
6. Timekeeping elements will be tested/adjusted to ensure performance to potential of timepiece.
7. Watch case servicing
to include:
- Cleaning /Finishing to original appearance (where practical).
- Testing of water resistance (replacement of seals).
- Operation/functioning of case components.
8. Finish:
- Mechanism placed in case
- Timekeeping/performance evaluated
- Running assessed over 24 hours.
- All functions checked/tested
- Water resistance of assembled watch verified *
9. Delivery procedure to
include:
- Watch set (time and date).
- Customer advised of detail of service and performance.
- Warranty provisions and customer records explained.
* See Service Standard - Water Resistance Testing.
NB: An inspection report will be provided on any defects which may impair the performance of the watch, the Watchmaker may elect NOT to undertake the service if work can not be completed to the WCA Standards.
