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Quartz Analogue Watch
CUSTOMER SERVICE STANDARD
This Standard provides information on the minimum work to be undertaken for the following service procedure.
Quartz Analogue Watch Servicing
1. The watch will be inspected
to evaluate its condition and ensure it is complete. Observations will be made
to determine:
- Points of wear
- Presence of corrosion/rust
- Any faults that may inhibit performance
- Condition of battery (any leakage).
The electronic circuit and its components will be tested and overall performance parameters checked against manufacturers specifications.
2. Customer informed of detail of complete service procedure.
3. The mechanism will be removed from the case.
4. The movement will be dismantled, worn/damaged components repaired or replaced and all components cleaned prior to re-assembly.
5. The movement will be reassembled, tested, adjusted and lubricated to manufacturerÕs specifications.
6. Timekeeping elements will be tested/adjusted to ensure performance to potential of time piece.
7. Watch case servicing
to include:
- Cleaning/Finishing.
- Testing of water resistance (replacement of seals).
- Operation/functioning of case components.
8. Finishing:
- Mechanism placed in case
- Timekeeping/performance evaluated
- Running assessed over 24 hours
- All functions checked/tested
- Water resistance of assembled watch verified *
9. Delivery procedure to
include:
- Watch set (time & date)
- Customer advised of detail of service and performance.
- Warranty provisions explained
* see Service Standard - Water Resistance Testing.
NB: An inspection report will be provided on any defects which may impair the performance of the watch, the Watchmaker my elect NOT to undertake the service if work can not be completed to WCA Standards or if a water resistant watch case cannot be sealed. Customers may elect not to have water resistance test carried out on a watch, however the customer will be required to sign an indemnity. The customer (or his/her agent) to retain a copy
