CUSTOMER SERVICE STANDARD

This Standard provides information on the minimum work to be undertaken for the following service procedure.

Quartz Digital Display Watch Service

1. Discuss with customer the problem experienced with the watch

2. The watch will be inspected to evaluate its condition. Observations will include:
- Display condition/function
- Operation of functions (alarm, chronograph etc)
- Functioning and fit of push buttons/switches
- Module examined for corrosion/rust
- Condition of battery (any leakage)

The electronic circuit and its components will be tested and overall performance parameters checked against manufacturers specifications.

3. Customer informed of detail of complete service procedure and provided with estimate of cost and expected job completion date.

4. The module will be removed from the case.

5. The module will be dismantled, faulty and corroded components serviced or replaced and components cleaned, using appropriate method, prior to re-assembly.

6. The module will be reassembled, tested and adjusted to manufacturerÕs specification.

7. Watch case servicing to include:
- Cleaning/Finishing
- Testing of water resistance (replacement of seals)
- Operation/functioning of case pusher/components

8. Finishing:
- Module fitted in case
- New battery fitted (regardless of age or condition of existing battery)
- Timekeeping/performance evaluated
- Power consumption of watch tested
- All functions checked/tested
- Water resistance of assembled watch verified *

9. Delivery procedure to include:
- Watch set (time & date)
- Customer advised of detail of service and performance
- Warranty provisions explained

* see Service Standard Ð Water Resistance Testing

NB: An inspection report will be provided on any defects which may impair the performance of the watch, the Watchmaker may elect NOT to undertake the service if work can not be completed to WCA Standards or if a water resistant watch case cannot be sealed. Customers may elect not to have water resistance test carried out on a watch, however the customer will be required to sign an indemnity. The customer (or his/her agent) to retain a copy

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